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Program Title: Customer Service Specialist Diploma program
Description: Customer satisfaction is the key to success for any organization. Any business, private agency or government organization requires people with good customer service skills. As a customer service specialist you assist customers, provide information, take calls, deal with clients and so on. They help build public relations by providing efficient, courteous and personalized service to the public. From managers to receptionists, everyone needs customer service skills. Being a customer service specialist requires a vast skill-set making the job exciting and challenging.
Syllabus: The course teaches the various techniques & aspects of customer service. Topics include:
- Service Industry Business Environment
- Dealing with irate customers
- Managing customer requests
- Building rapport
- Effective telephone greetings
- Time management
- Business communications & correspondence
- Interacting with co-workers
- Terminology and Business Vocabulary
- New Technology
- Introduction to Computers
Accreditation: The Accrediting Council of Independent Colleges and Schools
Format of Education: Online Course
Language: English
Job Opportunities: There are immense employment opportunities for customer service specialists. Employment may be found in the fields of manufacturing, finance, insurance, real estate, hospitality, transportation, government agencies and service organizations. The job outlook for customer service specialists is expected to rise by 30-40% in the next few years. Customer service specialists usually earn between $35,000 and $50,000 per year. The job opportunities for customer service professionals are immense and growing.
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